These Are the Best Cheap Hotel Chains in the U.S., According to Guests

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With so many different hotels, motels, and roadside inns scattered throughout the country, large chains lure travelers off highways with the promise of familiarity and at least some minimum standards. But not all chains provide the same service, amenities, and overall satisfaction—even those in the same relative price range.

In J.D. Power’s recently released 2023 North America Hotel Guest Satisfaction Index Study, hotel chains are ranked based on feedback from guests. Here are what customers determined are the best cheap hotel chains in the United States.

The Best Cheap Hotel Chains in the U.S., According to Guests

To come up with these rankings, the team at J.D. Power surveyed people who were hotel guests between May 2022 and May 2023, asking them to weigh in on a hotel chain’s performance in six areas:

  • Communications and connectivity
  • Food and beverage
  • Guest room
  • Hotel facility
  • Staff service
  • Value for price.

The survey data was used to rank chain hotel properties across nine categories, based on their overall customer satisfaction rating—with 1,000 being a perfect score. The average rating for economy chain hotels is 558 out of 1,000. Here’s how a variety of budget chains ranked:

  1. Americas Best Value Inn
    Score: 637
  2. Microtel by Wyndham
    Score: 637
  3. SureStay
    Score: 618
  4. Howard Johnson by Wyndham
    Score: 610
  5. Travelodge by Wyndham
    Score: 580
  6. Studio 6
    Score: 578
  7. Red Roof Inn
    Score: 576
  8. Super 8 by Wyndham
    Score: 560
  9. Days Inn by Wyndham
    Score: 558
  10. Knights Inn
    Score: 551
  11. Motel 6
    Score: 533
  12. Econo Lodge
    Score: 517
  13. Rodeway Inn
    Score: 499
  14. OYO
    Score: 487

The best economy extended-stay hotel chains

The J.D. Power survey also asked guests about their experiences at economy extended-stay hotel chains. The average satisfaction score for this category is 585 out of a possible 1,000 points. Here’s how the three chains in this segment fared:

  1. WoodSpring Suites
    Score: 609
  2. Extended Stay America
    Score: 583
  3. InTown Suites
    Score: 579

Want to learn more? This summary of the the findings contains additional information on the rankings, and the hotel chains that were included in the survey.

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