There is a customer service philosophy known as underpromise; Overdeliver. That is a motto of the champion. It is one of the pillars of success. If this philosophy is so important then what does it mean and how do we live it? Well, let's break it down and take a look at it.
First of all, I believe it means we have to give ourselves a little grace period. Let's say it normally takes you two days to do something for a friend. What I recommend is telling them that you will have it done for them no later than three days. Why three days? Because there is a little guy named Murphy. Now, from time to time Murphy comes to visit us. He brings with him his own little law known as Murphy's Law which basically says if something could go wrong it will. If you said you would … Read More